Refund policy

Handmade & Made-to-Order Items

All our products are handmade and made to order. Because of this, we cannot offer refunds, but we can provide exchanges under the conditions below.


Exchange Window

Our policy lasts 30 days from the date of purchase. If more than 30 days have passed, unfortunately, we cannot offer an exchange.


Eligibility for Exchanges

To be eligible:

  • Your item must be unused and in the same condition as when you received it
  • The item must be in the original packaging
  • You must provide a receipt or proof of purchase


How to Request an Exchange

  1. Contact us at: katecorvustattoo@gmail.com
  2. Send the item to:
    Kaneo Hawai'i
    94-580 Lumiauau St, Unit M104
    Waipahu, HI 96797, USA

Please note: You are responsible for return shipping costs. Shipping fees are non-refundable.


Damaged or Incorrect Items

Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate and resolve the issue.


Exceptions / Non-Returnable Items

Some items cannot be exchanged, including:

  • Custom products (special orders or personalized items)
  • Sale items
  • All jewelry, hairclips, stickers, or gift cards

If you have questions about a specific item, please contact us before sending it back.


Processing Exchanges

Once we receive and inspect your item:

  • If approved, we will ship a replacement or issue store credit
  • If more than 14 business days pass after approval and you have not received your exchange, contact us at katecorvustattoo@gmail.com


International Shipping (Including Japan)

  • Customers outside the U.S. are responsible for all international shipping costs.

  • Orders shipped internationally may be subject to import duties, taxes, or customs fees in your country. These fees are the customer’s responsibility.

  • Shipping times: Economy: 10–21 days, Priority: 6–10 days, Express: 3–5 days.

  • Our lightweight, handmade items are carefully packaged to arrive safely.

  • Important: We cannot prepay customs fees (DDP). Your package may be held by customs until these fees are paid.

  • To avoid surprises, we recommend checking your local customs regulations before ordering.

Thank you for supporting our handmade creations!